With over a decade of experience in mass torts, Melissa possesses deep industry knowledge acquired through various roles. Beginning her career focusing on client services for single-event cases, she managed lien resolution across top-tier firm relationships at Garretson Resolution Group. Her expertise expanded into national torts, notably contributing to the NFL Concussion settlement. Here, she played a pivotal role in developing a sustainable post-settlement process and client service program spanning the settlement's 65-year claims window, catering to individual injured parties and their families while meeting stringent settlement requirements.
Venturing further into mass torts, Melissa assumed leadership roles at Epiq Global, where she oversaw multiple teams and led the transition to a project management approach in the post-settlement department. As a seasoned Client Service Manager, she supervised five Project Management teams handling national torts such as Transvaginal Mesh, RoundUp, Asbestos, Avandia, NFL Concussion, and Hernia Mesh. Through collaboration with leading law firms nationwide, Melissa gained invaluable insight into their requirements, identified areas of risk, and recognized the administrator's pivotal role in driving litigation success.
Why did you join Perfected Claims and /or why are you so passionate about the work we do?:
Melissa was drawn to Perfected Claims by the opportunity to apply her expertise in mass tort settlement operations to enhance project management for case development. She saw potential in optimizing processes to improve efficiency throughout the lifecycle of torts, a goal she felt passionate about. By implementing a project management approach, Melissa has empowered Perfected Claims to better support internal teams and industry partners, including litigators and investors. With her extensive background in client services spanning over a decade, Melissa was particularly attracted to Perfected Claims' commitment to prioritizing impacted clients as individuals rather than mere numbers. This dedication is evident across the company's operations, from client interactions to technology planning and business strategy. For Melissa, the chance to make a tangible difference aligned perfectly with Perfected Claims' core purpose, ultimately influencing her decision to join the company.
